I’m working on making Automattic radically customer-centric. My background is in WordPress, cultural anthropology & sociology, and design. I’m Wilderness First Responder certified and want to hear all your outdoor injury stories. I’m interested in processes and systems that make work and life more efficient, enjoyable, and impactful. Books that have influenced me lately are Unreasonable Hospitality by Will Guidara, When Things Fall Apart by Pema Chödrön, Powerful by Patty McCord, and The Fearless Organization by Amy Edmondson. If I’m not online, I’m probably walking my dog, snowboarding, or trying to make the keto version of something taste good. I used to write a newsletter about adventuring outdoors and I believe you should always pack a skateboard.